Medpass
Concierge journey

One coordinator, end-to-end care

From the first message to a safe return home, a single Medpass coordinator handles the details so you and your family can focus on getting well.

  • JCI & NABHAccredited hospital network
  • 12,000+International patients
  • 48+Countries
  • 25+ yrsSpecialist experience
  • ISO 9001:2015Quality management
  1. Step 1
    Free assessment
    What happens

    Tell us about the patient and share any medical reports — securely.

    What Medpass handles

    A human coordinator reviews everything and replies, usually within hours.

  2. Step 2
    Medical opinion & treatment plan
    What happens

    Senior specialists review the case and recommend the right hospital and approach.

    What Medpass handles

    Written treatment plan plus a video consultation with the treating doctor — before you travel.

  3. Step 3
    Visa invitation & paperwork
    What happens

    Hospital issues a medical-visa invitation letter for you and an attendant.

    What Medpass handles

    We prepare the invitation, share it directly, and guide you through documentation.

  4. Step 4
    Travel & accommodation
    What happens

    Plan flights and a comfortable stay close to the hospital.

    What Medpass handles

    Coordinator-vetted accommodation options at every budget — booked on your behalf if you prefer.

  5. Step 5
    Arrival & airport pickup
    What happens

    Land in India, meet your coordinator, settle in.

    What Medpass handles

    Airport pickup, SIM, currency help, and escort to hospital or accommodation.

  6. Step 6
    Treatment & recovery
    What happens

    Pre-op evaluation, surgery, hospital stay and supervised recovery.

    What Medpass handles

    Daily updates to family, interpreter on request, dietary support and 24/7 coordinator on call.

  7. Step 7
    Follow-up from home
    What happens

    Discharge, fly home and continue recovery.

    What Medpass handles

    6–12 months of telehealth follow-up over WhatsApp with the treating doctor and care team.

What's included

Your concierge package

Every patient is supported by one human coordinator — no call centre, no handoffs.

Airport pickup

Coordinator greets you on arrival.

Interpreter & translation

Arabic, French and other languages on request.

Accommodation help

Vetted stays close to the hospital.

Visa invitation letter

Issued by the hospital, prepared by us.

24/7 coordinator

One human, reachable around the clock.

Telehealth follow-up

Continued care after you fly home.

Medpass is a facilitator and does not provide medical advice or diagnosis.

Typical reply in hours

Ready when you are

Free assessment, fully private — talk to a real coordinator today.

Free second opinion