Your privacy, dignity and safety — engineered in
How Medpass protects your medical reports, your personal information and your care decisions — clearly explained, in plain language.
- JCIPatient safety & quality of care
- NABHIndia's gold standard for hospitals
- ISOQuality management certified
If you or someone you care for is experiencing a medical emergency, please contact your local emergency services immediately. Medpass is not an emergency service and we cannot provide urgent clinical care over chat, email or video.
How your information is protected
Standard, modern privacy controls — applied consistently to every patient and every report we receive.
Encryption in transit
All traffic between you, our coordinators and our infrastructure is protected with HTTPS/TLS — no unencrypted submissions.
Private report storage
Medical reports you upload are stored in a private, non-public bucket. They are never indexable or browseable from the web.
Short-lived signed access
Coordinators view your reports through short-lived signed links that expire automatically — no permanent public URLs are ever issued.
Least-access for coordinators
Only authenticated coordinators with the right role can request access to attachments — and only for the cases they are assigned to.
How your reports are handled — and who sees them
- 1
You upload
Reports and scans are uploaded over an encrypted connection and stored in a private location.
- 2
A coordinator triages your case
A qualified Medpass coordinator reviews the details to match you with the right specialty and hospital.
- 3
We share with treating clinicians, with your consent
Reports are shared with a senior specialist at an accredited partner hospital so they can prepare for your consultation or treatment plan.
- 4
Limited retention, on request deletion
We keep reports only as long as needed to coordinate your care and respond to follow-ups. You can ask us to delete your records at any time.
Your information, your choices
Transparent purpose
We use the information you share only to coordinate your medical care — never sold or shared with advertisers.
Explicit consent before sharing
We share medical details with a treating doctor or hospital only once you've agreed to proceed with that specialist.
Access, correction & deletion
You can request a copy of the information we hold about you, ask us to correct it, or ask us to delete it.
Reach a real human, fast
Email or WhatsApp our team and a coordinator will respond — usually within 24 hours, often much sooner.
Human doctors, accredited hospitals — never an AI diagnosis
Senior clinicians make every medical decision
All diagnoses, treatment plans and surgical decisions are made by qualified, senior specialists at our accredited partner hospitals — never by an algorithm.
Accredited partner hospitals only
We coordinate care exclusively with JCI- and NABH-accredited hospitals — independently audited for patient safety and clinical quality.
The care assistant is intake-only
Our chat assistant helps you describe your concern and share basic details. It never diagnoses, prescribes or gives medical advice — and clearly says so.
Questions about privacy or safety?
Our team is happy to walk you through how your information is handled before you share anything.