Refund & cancellation policy
This is the policy Medpass applies to online OPD consultations, exactly as it is enforced by our booking system. If anything here is unclear, message our care team — we would rather explain than surprise you.
- Fees are payable in advance
- Online OPD consultation fees are paid in advance to confirm your appointment. Until payment is completed, the time slot is only held for you — it is not booked.
- Cancelling more than 2 hours before — full refund
- If you cancel more than 2 hours before your consultation time, you receive a 100% refund of the consultation fee.
- Within 2 hours, or if you do not join — 50% refund
- Cancellations made within 2 hours of the consultation, and appointments you do not join, are refunded at 50% of the consultation fee, because the doctor held that time for you.
- If it's on us — 100% refund plus a free rebook
- If the doctor cancels, the doctor does not join, or a technical failure prevents the consultation from happening, you receive a 100% refund and we rebook you with a suitable specialist free of charge.
- How refunds reach you
- Refunds are issued to the original payment method used for the booking. They typically reach your bank within 5–7 working days, depending on your bank or card issuer.
- Consultations are not for emergencies
- Online consultations are not a substitute for emergency care. If your symptoms are severe or worsening quickly, contact your local emergency services or go to the nearest hospital.
Need to change something?
Reply to your confirmation email, or message us on WhatsApp at +91 99995 06365 or email care@medpass.in. You can also track and manage a booking on the booking status page.
Medpass is a healthcare facilitator. Medical decisions remain with the treating doctor and hospital. Refunds cover consultation fees paid to Medpass only.